Thank you for ordering through White Orchid Arts online store. Your order has been received and will be processed promptly. You will receive a confirmation e-mail as soon as your item has been despatched / shipped, this is usually within 3-5 days. If for any reason there is a delay in shipping you will be notified immediately and informed of the expected shipping time.
If you are ordering from an international destination you may need to check which taxes will be applicable when the item reaches you and as per the White Orchid Arts 'Terms of Service' you will be liable for these costs.
These are the Terms of Service / Terms and Conditions for the Products ("Products") listed on the website http://www.whiteorchidarts.com, or any of the other sites through which Charlotte Esposito (sole trader and owner of the business name 'White Orchid Arts' - registered in the UK under the 'National Business Register') sells her products.
By using this website (http://www.whiteorchidarts.com) you (the customer) agree to the Terms and Conditions / Terms of Service listed below. If you do not agree to the Terms and Conditions / Terms of Service you should leave this website now. Charlotte Esposito / White Orchid Arts reserve the right to modify these Terms and Conditions / Terms of Service without notice at any time. It is therefore important that you read this page regularly to ensure that you are updated as to any changes.
By using the website and by purchasing goods via the online store you also agree to receive all written communication via electronic form e.g. e-mails and electronic notifications.
RISK AND TITLE
The products will be at your (the buyer/customer's) risk from the time of delivery (once you, the customer - has received them).
Ownership of the products will only pass to you (the buyer/customer) when Charlotte Esposito / White Orchid Arts receives full payment of all sums due in relation to the product, including any delivery charges.
PRICES AND PRODUCTS
The prices of products and delivery costs will be as quoted in pounds sterling on http://www.whiteorchidarts.com and are inclusive of any UK taxes which may apply. Charlotte Esposito / White Orchid Arts reserve the right to change the prices of the products at any time. Payment for all Products must be via credit or debit card as directed through the online shop of http://www.whiteorchidarts.com, unless another payment method is made available.
POST & PACKAGING
Charlotte will endeavour to dispatch all items within the time frame outlined in the related item description in the online shop of http://www.whiteorchidarts.com, Charlotte / White Orchid Arts retain the right to change this dispatch time at any time. From time to time circumstances may occur that mean that dispatch time is extended and in this case Charlotte Esposito will notify you (the customer) in writing (electronically via e-mail) within 24 hours of placing the order. Charlotte / White Orchid Arts accept no liability relating to delivery times once the item has been dispatched and any issues related to this should be taken up by you (the customer) with the related delivery service.
As per the Consumer Protection (distance selling) regulations 2000 a full refund will be given within seven days of delivery should you (the customer) change your mind about the purchase. A full refund of the cost of the product and original postage will be refunded but you (the customer) will be liable to pay for all return packaging and postage costs.
If a product is damaged in transit or faulty, you (the customer) should notify Charlotte Esposito / White Orchid Arts within 7 days of receiving the delivery. Any longer than this and the item costs will not be refunded. The item will need to be returned by you (the customer) via the post. Upon receipt and inspection of the faulty product / goods you (the customer) will be offered the option of either a replacement item and refund of return postage (of the faulty item), an alternative of equal value and refund of return postage (of the faulty item) or a full refund of original purchase price plus all postage paid, within thirty days.
All content (copy/text, images, art, designs) on the website
http://www.whiteorchidarts.com, as well as all the physical art or design work, products and fine arts prints sold via the website are copyright of Charlotte Esposito.
If you order products from the site http://www.whiteorchidarts.com for delivery outside of the UK you accept full responsibility for any payment of duties or taxes that are levied when the delivery reaches the specified destination. Charlotte Esposito / White Orchid Arts have no control over the costs of these duties or taxes and cannot predict their amount. Please contact your local customs office for further information before placing your order. You (the customer) will be fully responsible for any breach of any laws and regulations of the country for which the products are destined. Charlotte Esposito / White Orchid Arts will not be liable for any breach by you (the customer) of any such laws.
Charlotte Esposito / White Orchid Arts are based solely in the UK, where White Orchid Arts is a registered business name and as such English law shall govern each transaction. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.